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Routine Services
Every pump needs a regular routine maintenance plan to maintain its performance, maximise its operational lifetime and ROI. We can support you with a dedicated service plan, taking into account your pump and the parameters of the application. Pumps can be returned to us as part of the agreed plan, or we can visit your site and carry out the servicing in-situ.
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Diagnostics and Repairs
Seeing reduced performance from your pump? Has there been a reduction in pressure or an increase in noise levels? Is it close to failing completely? Understanding why and how will help prevent the same contributing factors from reoccurring. Using our comprehensive test facilities, we’ll run diagnostics and provide you with a test report with answers to those questions. And of course, we’ll repair the pump.
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Priority Service
Breakdowns happen, we understand that – along with the pressure to minimise any downtime, it’s important we can get you back up and running as quickly as possible.
With our Priority Service we’ll process, assemble, test, and pack your order in just 90 minutes – your order can then be collected by you or a courier. Need help with delivery? No problem, we have links with a range of global and specialist service providers, so we can help with that too.
Priority Service Case Study
Food and Beverage
A customer in the Food & Beverage industry urgently needed a replacement Almatec diaphragm pump for their effluent treatment centre to prevent any potential impact on production. Chem Resist held the pump as a stock item and using the Priority Service, processed the order, built, and tested the pump as a priority. The original call was made into Chem Resist at 10am and the replacement pump was delivered to the customer 50 miles away by 1pm, keeping their production running smoothly.
Priority Service Case Study
Water Treatment Plant
A Midlands based Water Treatment Plant urgently required a World Chemical YD2502GSF magnetic drive pump. After 8 years of service their existing pump had failed, so a replacement was needed urgently. Chem Resist was called at 10.30am and the customer took advantage of the new Priority Service. Before midday a replacement was in transit for delivery to Leicestershire. By taking advantage of the new Priority Service the waiting tanker was able to complete it’s off-load process, saving a costly and disruptive reschedule.
Priority Service Case Study
Home Care
Based on the Wirral, a leading manufacturer of Home Care, Beauty and Personal Care products urgently needed a replacement sodium hypochlorite pump. From receiving the call at 2.30pm, the pump was collected by courier at 4pm.
“Just wanted to say thanks again for the fantastic service yesterday. Please also pass on our thanks to Professional Response who got the pump to us about 6:45pm. Thanks to you guys we were back up and running by 10pm.”
Making Plant Leader
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